Frequently Asked Questions


WHAT IS ACNE.CA?

Acne.ca is a secure, confidential internet-based system that connects people desiring effective acne therapy with formally trained board-certified dermatologists. The dermatologist uses digital pictures and information to formulate an individual treatment plan for your acne (which typically includes prescription medications). The service occurs entirely online; there is no “in-office” visit. The service is quick, reliable andsecure. Your acne is managed by authentic skin experts irrespective of your location.

WHAT'S A CONSULTATION ON ACNE.CA LIKE?

For most people, a consultation takes around ten to fifteen minutes. You answer some general questions about the severity of your acne, things you’ve tried, general health etc. After that, you submit a few digital photos of your skin using your smartphone, tablet or webcam. You can choose your pharmacy (or your prescription can be sent to the nearest pharmacy based on your location), and pay the consultation fee (credit card or PayPal).

IS AN ONLINE CONSULTATION AS GOOD AS AN "IN HOUSE" TRADITIONAL OFFICE VISIT?

Absolutely. Dermatology is a “visual specialty”. Almost all conditions that a dermatologist sees are based on visual cues and acne is no different. The MyAcne.Expert service allows for rapid, direct access to a specialist without the need for a referral. An optimal treatment plan is prepared for you, generally within 24 hours. There is no waiting in the doctor’s office, no time taken off from work or school. Think about how much your time is worth.

WHAT DOES MY CONSULTATION INCLUDE?

Once you submit your consultation, you will be directed to your “dashboard”. Your dashboard includes:

  • Medication(s) that have been prescribed by your dermatologist.
  • Detailed instructions on the use of your medication(s) and how to recognize and manage possible side effects
  • An option for messaging with your doctor / MyAcne.Expert team for any questions about your treatment plan.
  • Non-prescription general skin care advice
  • Acne scar advice

WHAT HAPPENS AFTER I SUBMIT A CONSULTATION ON ACNE.CA?

After electronically uploading your consultation, a board-certified dermatologist will examine your photos and information and will create a customized treatment plan, specifically for your skin type and acne severity. If your treatment plan includes a prescription (and it usually does), we electronically send it to your preferred pharmacy, and you can pick it up at your convenience. The dermatologist typically completes your consultation within 24 hours. No in-office visit is required.

WHO IS PERFORMING MY CONSULTATION?

All of the doctors on MyAcne.expert are board-certified dermatologists, the authentic skin care experts.

AM I GUARANTEED A PRESCRIPTION MEDICATION WITH MY CONSULTATION?

The doctor will review your information and will create a treatment plan that is individualized for you. Prescriptions (oral medications and topical creams) are often but not invariably required for treating acne. You can indicate medications that your do not want to take. An option for non-prescription general skin care advice is also available. Accutane is not available through Acne.ca.

WHAT IF THERE ARE SIDE EFFECTS? CAN I GET A DIFFERENT PRESCRIPTION FOR FREE?

Ordinarily side effects can be anticipated and prevented. If there is an issue that is related to medications, a new prescription can be sent to your pharmacy of choice.

HOW LONG DOES MY PRESCRIPTION LAST?

The initial prescription is ordinarily between two and four months and refills can be added on if it is deemed necessary.

WHAT HAPPENS IF MY PRESCRIPTION RUNS OUT?

If the prescription is proving to be effective without side effects, it can be renewed.

HOW ACCURATE IS THE ACNE.CA SERVICE?

Dermatology is a visual specialty. Much of the training to be a dermatologist relates to visual pattern recognition. Dermatologists are trained to recognize the subtle visual cues of all skin disease. Ordinarily, the diagnosis of acne is straightforward. The mindset of the MyAcne.Expert team is that early, active therapy by authentic skin experts:

  1. Results in an optimal treatment plan for patients
  2. Reduces the severity of acne
  3. Minimizes acne scars by way early, optimized therapy

IF I HAVE QUESTIONS AFTER MY CONSULTATION, CAN I CONTACT MY DOCTOR?

Yes. In your profile, you can directly and securely message your doctor or Acne.ca team member about your treatment plan or your condition.

HOW DO I SUBMIT A FOLLOW-UP CONSULTATION?

To submit a follow-up consultation, you will need to upload new photos of your skin and answer a few questions about your experiences with the medications and non-prescription creams, lotions et cetera that you have been using. Your dermatologist will perform a new examination and either refill your prescription or modify treatment plan if he or she decides that you would benefit from a approach. A follow-up also costs $69.

WHAT IF I NEED AN IN-HOUSE, FORMAL OFFICE VISIT?

On occasion, this is a necessity. Not all treatment protocols work, all of the time of course. Occasional patients require Accutane, cortisone injections are often necessary for inflamed acne cysts. Chemical peels and laser therapy are often necessary. These situations, cannot be handled over the internet. However, the MyAcne.Expert team can co-ordinate an appropriate referral.

IS AN ACNE.CA CONSULTATION COVERED BY MY PROVINCIAL HEALTH PLAN?

No. However, some health spending accounts may cover this service.

ARE MY PRESCRIPTIONS COVERED BY MY HEALTH INSURANCE?

Yes. Prescriptions from this service are treated identically to traditional prescriptions (i.e. from an in-person doctor visit).

IF I AM UNDER 18, CAN I USE ACNE.CA?

Yes. Your parent or legal guardian must give you permission with an e-signature. Also, the name on the credit card used to pay for your consultation must match the signature name.